FAQ

Q: How do I delete my account?

In the dashboard, section Delete account: two steps, with your password and your email. Your data is removed immediately and backups are cleared within 30 days. You cannot delete the account while a conversion is in progress.

Q: What happens when I run out of pages?

New requests are refused with 402 until the monthly pages renew on the first day of the next month (UTC). See Error codes.

Which file formats are supported?

PDF, DOCX, RTF, TXT, CSV, LOG and images (PNG, JPG, JPEG, WEBP, TIFF, BMP). The output is json, markdown or html. The binary Word format .doc is not supported: save the file as .docx or PDF first. Details in Formats and limits.

What is a page?

The unit of your quota. Every page of a converted document counts, including pages read with OCR. See Usage and quota.

Do you keep my documents?

No. Uploaded files are deleted immediately after processing, and the result of an asynchronous job is erased after 24 hours. See Privacy and data retention.

Where is my data processed?

In Frankfurt, Germany. The AI and OCR provider is European.

Do you train models on my documents?

No. Your documents are never used to train models.

How do I get access?

DocSlice is in private beta and accounts are created by invitation. Join the waitlist on docslice.app or write to hello@docslice.app. See Get access.

How do I delete my account?

In the dashboard, section Delete account: two steps, with your password and your email. Your data is removed immediately and backups are cleared within 30 days. You cannot delete the account while a conversion is in progress.

What happens when I run out of pages?

New requests are refused with 402 until the monthly pages renew on the first day of the next month (UTC). See Error codes.

Why did I get a 429?

You sent more conversion requests per minute than your limit allows. Wait the seconds in the Retry-After header and retry. See Rate limits.

Can I call DocSlice from the browser?

You can, but you should not with a real key: anything in browser code can be read by your visitors. Call DocSlice from your server and keep the key in an environment variable. See Authentication and API keys.

A document came back with `ocr_applied: true`. What does it mean?

The document had no usable text (a scan or a photo), so it was read with OCR. It is normal and it counts in pages like any other. See Scanned documents and images.

When will pricing be announced?

Plans and prices will be announced before launch. The beta is by invitation and includes 500 welcome pages that do not expire, plus 50 pages per month.

FAQ